> Markdown version of https://siliconvalleytoprated.com/faq for AI agents. You are welcome here, and welcome back anytime. What an agent can do: https://siliconvalleytoprated.com/agents . Leave a note for the team: https://siliconvalleytoprated.com/agents/guestbook.md # FAQ - How Silicon Valley Top Rated Works [SiliconValleyTopRated.com](/) Proudly serving **Palo Alto, Mountain View, Cupertino, Menlo Park, Los Altos, Campbell** and the greater Silicon Valley area. **Made for The Golden State.** # Questions, answered straight How rankings work, who Maya is, and what everyone can expect when we connect a customer with a Top Rated pro. Maya, the Top Rated AI concierge Maya is on now ## Have Maya call you. Pick your trade and Maya texts you from (813) 454-0813. Reply YES and the call comes in about a minute: you play the customer and hear how an AI answers the front desk for a Silicon Valley business like yours. It is a demo, and it also covers After Hours AI, the service behind these agents. Talk with Maya now [or text her at (813) 454-0813](sms:+18134540813) Your name Mobile Your industry Choose your industry Appliance Repair Carpet & Upholstery Cleaning Chimney & Fireplace Commercial & Janitorial Cleaning Concrete & Masonry Decks & Patios Drywall Electrical EV Charger Installation Fencing Flooring Foundation & Sinkhole Repair Garage Door Services Generator Installation Gutters Handyman Services Home Security & Alarms House Cleaning & Maid Service HVAC & Air Conditioning Insulation Junk Removal & Hauling Kitchen & Bath Remodeling Landscaping & Lawn Care Locksmith & Security Moving Companies Painting Paving & Asphalt Pest Control & Termites Plumbing Pond & Lake Restoration Pool Services Pressure Washing Roofing Screen Enclosures & Lanai Septic Services Siding Solar Installation Tree Service Water Damage & Mold Wildlife & Animal Removal Window Cleaning Windows & Doors Acupuncture Botox & Fillers Chiropractic Compounding Pharmacy Cryotherapy & Recovery Day Spas Dentists & Dental Care Float & Salt Therapy Functional Medicine Hair Restoration Hormone Therapy Hospice & Palliative Care IV Therapy & Infusions Massage Therapy Med Spas Med Spas & Aesthetics Medical Weight Loss Peptide Therapy Physical Therapy Primary & Family Care Regenerative Medicine Skin & Laser Treatments Veterinarians & Animal Hospitals Wellness Centers Women's Health Auto Body & Collision Auto Detailing Auto Repair & Mechanics Car Dealerships Car Washes Driving Schools Gas Stations Towing Truck Stops & Travel Centers Financial Advisors Funeral Homes Home Inspection IT & Technology Consultants Law Firms Legal Title & Escrow Companies Barbershops & Barbers Boutique Hotels & Inns Bubble Tea & Boba Shops Cannabis Dispensaries Florists & Flower Delivery Food Trucks Hair Salons & Stylists Restaurants Retail & Specialty Stores Smoke Shops Sporting Goods Apartments Boxing Gyms Daycare & Preschool Dog Boarding Gyms & Fitness Jiu-Jitsu & MMA Gyms Martial Arts Party Rentals Self-Storage Tutoring I agree that Top Rated may text and call me at this number, including with an automated or AI voice, about my request. Consent is not required to buy anything. Reply STOP to opt out. Have Maya call me To opt in here, pick your industry, enter your mobile number and tick the consent box above. Top Rated Cities and our assistant Maya may then text and call you about your request, including with an automated or AI voice. Consent is not a condition of any purchase. We do not share your mobile information with third parties or affiliates for marketing. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. See our [privacy policy](https://topratedcities.com/privacy). ## How are businesses ranked on Silicon Valley Top Rated? The ranking uses Google ratings and review volume and nothing else. Claiming a listing, Premium and Featured do not change it. See our methodology for details. ## Who is Maya? Maya is our AI concierge. She answers the chat on every page and the phone at (813) 454-0813, around the clock. She helps customers find the right pro, helps business owners claim and polish their listing, and connects the two directly when a customer asks for a callback. ## What happens when I request a callback? Maya passes your name, number and request to the Top Rated pro you chose (or the top rated available pro in the category). We ask every pro to respond inside your window: ASAP means within one business hour. If they do not, we check in with you and line up another Top Rated pro so you are never left waiting on a promise. ## I am a business owner. What is expected of me when you send a lead? A timely response. Leads come to you free with the customer's name, number, request and timeframe, and we ask you to confirm once you have reached out. Maya follows up with the customer on every connected lead after the work happens, and that feedback keeps the lead flow honest. It does not change any ranking. Repeatedly ignored leads stop coming. ## Does it cost anything to be listed or claim my listing? Listings and claims are free. Early claimants receive Premium at no charge, a $297 value, after confirmation. No purchase is required. ## How do you verify that the person claiming a listing owns the business? We confirm through a channel only the owner controls: answering the business phone number on file, replying from the business website domain, or a direct conversation with our team. Until that check passes, listing details cannot be changed by a claimant. ## Can I opt out of texts? Yes, instantly. Reply STOP to any text and you will never receive another. Every consent we collect is logged, and we only ever text people who explicitly agreed on our forms. ## Is Silicon Valley Top Rated free to use? Yes. Searching, chatting with Maya, and requesting a callback from a pro all cost the customer nothing on Silicon Valley Top Rated. ## Do businesses pay to be ranked or featured? Listings and claims are free. Early claimants receive Premium free after confirmation, a $297 value. Premium presentation is separate from the ranking score and does not buy a higher rank. ## Are Google reviews and Top Rated reviews the same? No. Google ratings and review counts are labeled separately. The Top Rated reviews section appears only when reviews submitted to Top Rated are available for display. An empty Top Rated review history does not mean a business has no Google reviews. ## How is this different from just searching Google? A Google search hands you a list and stops there. Maya actually contacts vetted, claimed pros on the customer's behalf and only connects the two once a pro accepts the job - there is no cost-per-click funnel or bidding war like Angi or Thumbtack in between, and a lead is never sold to multiple competing contractors at once.